Join Our Team: Flexible Work-from-Home Customer Service Role Work from home, use your English skills, and enjoy flexible hours with Sparkle Cleaning!
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Why Join Us?
- Work from home: Save time with no commute! Work at your own pace while balancing family or other jobs. - Flexible hours: Choose your working time between 9:00 AM and 5:00 PM (GMT+10, Brisbane time) to suit your lifestyle. - Use your English skills: Perfect for those who are used to Australian English or want to improve their skills. - Full training provided: Learn how to handle calls, messages, and more!
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What You'll Do
1. Customer Service: - Answer customer inquiries by phone, messages, and email. - Speak basic English confidently and understand Australian English accents.
2. Booking Management: - Use our ServiceM8 system to manage bookings and schedule cleaners.
3. Phone Support: - Start with fewer calls and gradually take on more. - Use a provided script for calls with customers or potential clients.
4. Office Tasks: - Enter data and keep records organized.
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Requirements
- Customer service experience preferred. - Basic English for handling bookings and customer service. - Tools: A computer, internet connection, and a headset with a microphone. - Smartphone: iPhone recommended (Android also works) for ServiceM8.
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Working Hours
- Usual hours are 9:00 AM to 5:00 PM (GMT+10, Brisbane time), but you can work a few hours a day that fit your lifestyle. - Respond to calls within 15 minutes during your working hours.
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Pay
- Training period hourly rate: Approx. AUD 10/hour (GMT+10, Brisbane time). - After training: - AUD 2 per phone call. - AUD 1.50 per booking entered. - AUD 1.50 per online quote issued. - AUD 1.50 per troubleshooting call. - Monthly bonus: Up to AUD 50 based on customer feedback (GMT+10, Brisbane time).
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Who This Job Is For
- Parents with young children. - People already working from home. - Anyone wanting to use or improve their English skills.
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Support for You
We provide full support and training to help you succeed. Our team is excited to welcome you!
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Important Notes
1. When sending your application message, please include "Sparkle" at the beginning of your message. - Applications without this word will not be reviewed.
2. After document screening, we will conduct a video chat interview via Google Meet.
If you're interested, please reach out to us. Let's work together!
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