The project involves developing a marketing software start-up that utilizes AI and web technologies to enhance customer service and engagement. The project includes various tasks such as training NLP models, implementing dialog management frameworks, automating keyword-triggered workflows, developing outbound engagement automation tools, building domain-specific Q&A interfaces, gathering datasets for customer service automation, cleaning and preprocessing datasets for NLP training, fine-tuning GPT-4 or Rasa on customer service datasets, integrating WhatsApp API for chatbot interaction, training lightweight NLP models for SMS automation, testing WhatsApp and SMS AI models under real-world scenarios, designing conversational UI for "Ask an AI Expert", collecting and preprocessing video datasets, setting up text-to-video synthesis pipeline, integrating TTS engines for natural voice generation, building workflows for automated campaign triggers, training AI systems for outbound cold outreach, testing cross-platform AI systems for messaging consistency, deploying AI models into staging, and establishing NLP feedback loops for ongoing improvement. The project requires expertise in AI engineering, web development, and marketing. The deliverables include an NLP model for WhatsApp responses, a functional dialog flow pipeline, keyword automation scripts, a setter bot for social platforms, an AI profiling tool for engagement, a functional expert query prototype, a dataset catalog for WhatsApp/SMS AI, cleaned and preprocessed datasets, a functional integration with the WhatsApp API, and a web-based conversational UI prototype. The project aims to improve customer service and engagement through AI-powered automation and personalized interactions.
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