Expected duration: More than 6 months About the job Social Media Customer Relationship Specialist (CRS) - REMOTE
General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
Major Job Duties And Responsibilities
Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
Create and manage cases for customers needing more complex assistance.
Manage existing case load, complete follow-up tasks and achieve operational metrics.
Adhere to standard work processes and contribute to efficiencies and improvements when possible.
Proactively identify sales leads and educate in-market customers on product functionality and services.
Effectively and accurately document customer interaction
Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
Provide exceptional customer-centric service to all internal and external customers.
Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
Utilize correct tools to efficiently manage concurrent activities.
Required Skills/Experience
1 (+) year experience in customer service related profession
Computer navigation and typing proficiency
Strong reading comprehension and written communication skills
PR Agency Lead List Generation Category: Business Analysis, Data Collection, Data Entry, Data Management, Excel, Internet Research, Lead Generation, Research Budget: £20 - £250 GBP
Data Entry and Mobile Handling Assistant Category: Admin Support, Android, Data Entry, Data Processing, Excel, Mobile App Development, Typing Budget: ₹100 - ₹400 INR
Land Parcel Identification Specialist Category: Data Analysis, Data Collection, Data Entry, Data Management, Data Processing, Excel, Geographical Information System (GIS), Power BI, Typing, Web Search Budget: ₹750 - ₹1250 INR
07 Jul 2025 15:59 GMT
Experienced General Virtual Assistant -- 2 Category: Admin Support, Content Creation, Credit Repair, Customer Support, Digital Marketing, Lead Generation, Market Research, Marketing, Social Media Management, Virtual Assistant Budget: $2 - $8 USD
30-Minute Energetic Timeline Video Category: Adobe Premiere Pro, After Effects, Final Cut Pro, Video Editing, Video Post Editing, Video Processing, Video Production, Video Services Budget: ₹600 - ₹1500 INR
Part-Time Data Entry Specialist Needed Category: Copy Typing, Copywriting, Data Analysis, Data Entry, Data Management, Excel, Microsoft Word, Word Budget: $15 - $25 USD
