We operate a 24/7/365 IT support and infrastructure monitoring centre. Our client uses Slack as the primary communication channel for real-time alerts, ticket updates, and change-related communications.
We’re looking for an experienced Slack automation expert to help us integrate Slack into our operational workflow so our team can monitor and respond to alerts within strict SLA response times.
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What We Need: 1. Slack Monitoring Setup • Configure visibility of specific Slack channels (e.g. #alerts, #support-updates) • Enable persistent, audible alerts 2. Slack-to-Email Automation • Automatically forward messages from selected channels or based on keywords to an operational email inbox • Include timestamp, sender, and content formatting in the email 3. Optional (nice to have): • Slack-to-SMS or webhook forwarding for high-priority alerts
4. Requirements • Must support 24/7 operation • Provide a basic guide or notes on how to maintain or adapt the solution
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Timeline: • Work must be completed within 48 hours of project acceptance • Must be responsive for questions or testing during setup
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We Will Provide: • Access to the Slack workspace and key channels • Sample messages and escalation criteria • Keywords and message tags to trigger workflows • Email addresses for forwarding • A brief overview of our existing workflows (calls, email, SMS)
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Ideal Skills: • Slack API or workflow automation experience • Familiarity with Zapier, Make (Integromat), or similar tools • Understanding of IT alerting or support environments (nice to have)
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Please confirm your availability to complete within 48 hours and share examples of similar automation work
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