We’re Same Day Dispatch Services Ltd, a family-run courier company in Devon, UK.
We’ve recently rebuilt our quote request flow and now need a UX/UI specialist to refine the interaction design and elevate the user experience.
This isn’t a ground-up project - the HTML pages are live, the backend integrations are complete, and the core user journey is functional. But the current UI still feels a little raw, and we’re aiming for a more polished, intuitive experience to reduce bounce rates and improve completion rates.
OUR GOAL
A seamless, frictionless quoting journey that feels intuitive with minimal cognitive load and optimised for conversion across all devices.
WHERE WE'RE AT
• Current staging (full version): https://staging.sameday-delivery.co.uk/new-quote-request/new-design
- The hover states are engaging and vibrant, but the static (default) state lacks visual hierarchy and interactivity.
- We’d like recommendations to make the service options feel more “alive” on initial load - e.g., subtle animations, hover anticipation, or bolder visual affordances, to draw users into their selection faster.
2. Form Field Design & Flow (Step 2 onwards)
- The field groups need cleaner IA and improved spacing to avoid visual clutter.
- We’re looking for a more elegant and responsive layout that guides users naturally from one input to the next, clear progress indicators, inline validation, and touch-friendly design are key.
- Each field should feel lightweight and part of a seamless journey rather than a segmented form.
- This is the most critical UX pain point. The current “Add Collection”, “Add Delivery” feature for multiple collection and delivery points is functional but feels very cumbersome, confusing and unintuitive. We want a smarter UI pattern for managing multiple stops.
4. Overall IA & Layout
- Reduce cognitive load by improving section hierarchy and progressive disclosure (show users only what’s relevant as they go).
- Improve mobile usability with responsive design patterns optimised for small screens.
- Refine microinteractions (e.g., button states, transition animations) to create a more polished experience.
SUCCESS CRITERIA
• Service selection is visually engaging and intuitive even before user interaction.
• Form inputs are clean, logically grouped, and easy to complete on any device.
• Adding multiple stops is fast, clear, and satisfying for users.
• The entire journey feels seamless with minimal friction, encouraging users to complete their quote request.
Once the UX/UI refinements are complete, we would like you to implement the updated design directly into the existing pages. From there, our developer will take over the project to handle all backend integration and ensure the new front-end experience is fully connected to our systems.
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