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SYSTEM ISSUES REPORT - MAGENTO 2.4.x ENVIRONMENT
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ISSUE 1: Login and Account Reset Malfunction
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Observed Behavior:
- Login and password reset functionalities are non-functional.
- Previously working, now users cannot log in after account verification.
- New account creation triggers the verification email correctly.
> Verification email is received and successfully verified.
> After verification, login is still not possible.
Additional Note:
- Admin used to be able to approve accounts manually via admin panel.
- This manual approval option is now missing or non-functional.
Required Actions:
[ ] Diagnose login flow and identify any backend or session issues.
[ ] Test password reset functionality end-to-end.
[ ] Ensure email verification updates account status correctly.
[ ] Restore or re-enable manual admin approval functionality if needed.
ISSUE 2: API63C – Incomplete Product Response
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Observed Behavior:
- API endpoint `API63C` returns only 13 products instead of 14.
- Product count issue is intermittent and appears to be account/user-dependent.
- The missing product is random — not tied to a specific SKU.
- API response includes the product location but omits its value/data.
Confirmed:
- Magento system backend correctly holds all 14 products.
- This is strictly an API-level delivery issue, not a data issue.
Required Actions:
[ ] Trace `API63C` logic from request to response.
[ ] Identify conditions under which a product is dropped from output.
[ ] Verify user/account-specific conditions (e.g., permissions, visibility).
[ ] Ensure response consistency with backend product list (always 14).
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WORKFLOW PRIORITY
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1. Fix login and reset account flow (blocking all user access).
2. Diagnose and correct API63C response inconsistency.
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REQUIRED SKILLS
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- Magento 2.4.x (PHP 7.4+)
- Magento Customer Account & Admin Management
- API development and troubleshooting
- JSON Response Consistency
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