We are seeking an experienced developer or small team to **design, develop, and deploy a new e-commerce website** that fully integrates with an **AI-powered chatbot system**.
The chatbot will serve dual purposes:
1. A **customer service assistant** for answering product and restoration industry questions. 2. A **direct order placement tool**, integrated into the new e-commerce site, mobile app, and SMS/texting.
The goal is to create a streamlined **digital ordering and support ecosystem** where contractors and restoration professionals can browse, place, and track orders with ease—whether from our website, a mobile app, or a simple text message.
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### Key Objectives:
1. **New E-Commerce Website**
* Full-featured e-commerce platform tailored to our building materials supply business. * Modern design aligned with our brand. * Product catalog, pricing, and order management. * Integration with chatbot for conversational ordering. * Secure checkout, payment gateway integration, order confirmation workflows.
2. **Customer Service & AI Chatbot**
* Conversational assistant to answer FAQs and handle **restoration field questions**. * Available as:
* Website chat window (integrated with new e-commerce site). * Mobile app chatbot. * SMS chatbot (customers can text to place orders). * Knowledge base loaded with company/product/industry content. * Escalation to live human support when needed.
3. **Order Placement & Fulfillment**
* Chatbot must be able to process product orders, confirm pricing/availability, and push them into the e-commerce backend. * Automatic order confirmations and status updates via chat/SMS/email. * Integration with backend inventory/order management (we can provide database access, APIs, or spreadsheets as needed).
4. **Multi-Channel Integration**
* **Website**: New e-commerce site with embedded chatbot. * **Mobile App**: Lightweight app for iOS/Android (for browsing, ordering, and chat). * **SMS/Text**: Customers can text orders/questions to a designated number.
5. **Admin Dashboard & Knowledge Management**
* Central dashboard to:
* Monitor orders. * Manage chatbot conversations. * Update product catalog and knowledge base. * Easy for non-technical staff to use.
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### Required Features:
* New **e-commerce website** (custom or Shopify/WooCommerce/Magento—open to recommendations). * AI chatbot integrated across **web, SMS, and app**. * SMS gateway integration (e.g., Twilio). * Payment gateway setup (Stripe, PayPal, ACH). * Order management system with tracking. * Scalable architecture for growth (future product lines, additional users, multilingual). * Documentation, source code, and handoff training.
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### Technical Expectations:
* Developers must advise on best technology stack for e-commerce + chatbot (e.g., Shopify + AI integration, custom React/Node stack, Twilio for SMS, Flutter/React Native for app). * Website must be responsive, secure, and SEO-optimized. * Strong user experience design for contractors (fast, simple ordering). * AI chatbot built using LLM frameworks with industry customization.
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### Deliverables:
* New fully functional **e-commerce website** with AI chatbot. * iOS/Android mobile app with ordering + chatbot. * SMS ordering/chatbot functionality. * Admin dashboard for staff. * Documentation, training, and deployment support.
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### Timeline:
Preferred timeline: **6–8 weeks** from project kickoff, with clear milestones for:
* Design approval. * E-commerce site build. * Chatbot integration. * App/SMS setup. * Final testing & launch.
* Proven experience building **e-commerce websites with chatbot integrations**. * Examples of multi-channel chatbots (web, app, SMS) a plus. * Strong communication and ability to recommend best practices. * Ability to deliver on a tight schedule with quality execution.
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### Next Steps:
When responding, please include:
1. Your relevant experience and portfolio links. 2. Example e-commerce + chatbot projects you’ve completed. 3. Suggested technology stack for this project. 4. Proposed cost and timeline.
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