We are a logistics company working with German clients and looking for a bilingual freelancer (German + English) to handle inbound calls and provide customer support. You will represent our company, consult clients about shipment status, solve their questions, and forward information to our team.
Responsibilities: Answer inbound calls from German-speaking B2B clients. Consult on logistics topics (delivery times, pricing, shipment status). Enter client data into Google Sheets (instead of CRM). Forward client requests to internal managers. Maintain a professional and friendly company image.
Requirements: German level B2–C1 (spoken and written). English level B1+ (for internal communication). Previous experience in customer service or logistics is a plus. Availability during CET working hours (09:00–15:00, Monday–Friday). Average workload: 4–5 calls per day. Reliable internet connection and a quiet workspace. Ability to work with tools like: IP telephony, Softphone, Telegram/WhatsApp, Excel/Google Sheets.
Conditions: Remote freelance work (part-time). Trial period: 1–2 weeks. Payment: €15/day for availability + €10/hour for active call time.
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