Project Type: Ongoing Hours: Flexible – daily calling required (can be 3 days a week if preferred) Experience Required: 3+ years outbound calling, appointment setting, or telesales Industry: Local call out trades, e.g. plumbers, electricians, locksmiths etc (no hard selling)
About the Role
We are looking for a proactive, mature, confident, and highly organised tele-appointment maker / telesales professional to:
Call cold lists of local trade businesses regarding advertising on a long established high-quality local information card that is delivered to homes and businesses across Surrey, Berkshire and South Bucks.
Call warm marketing responders from Google PPC, Facebook Ads, email marketing and SMS campaigns
Qualify leads quickly and professionally
Build interest and get them to the stage where they are ready to buy or ready for a quote
Book appointments, gather key information, and update our CRM (simple process)
This role is ideal for someone who knows how to open a call strongly, identify objections, create interest, and control the conversation—without sounding scripted or pushy.
Your Responsibilities
Make outbound calls to cold and warm leads (some data provided), or simply use Google Maps and identify prospects based on reviews and services.
Follow up immediately with digital campaign responders - email, WhatsApp, SMS & sending samples by post.
Use a proven conversation structure to spark interest
Ask qualification questions and gather decision-making details
Warm up and nurture leads until they are ready for the sales team or close them yourself for additional fees
Update call notes accurately
Keep response times fast during active campaigns
Achieve daily/weekly appointment or “high-interest” targets
Who We’re Looking For
Native or fluent English, clear communicator - would suit someone with experience in this sector and understands the challenges of talking to tradespeople
Confident, friendly, professional phone presence
Proven track record in telesales, appointment setting, or lead qualification in the print advertising space
Ability to handle both cold and warm conversations
Experienced working with businesses in home services, local trades, professional services, or similar sectors
Comfortable with flexible hours and ongoing campaign-based work
Reliable, consistent, and able to provide call reports
What Success Looks Like
High-interest prospects handed over smoothly - ready to buy/quote
Strong conversion of warm marketing responses
Consistent call activity and accurate reporting
Reliable, confident representation of the brand on every call
Budget & Engagement
Hourly rate (up to £23) or per-appointment considered - bonus structure (un-capped)
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