The Account Service Analyst's primary responsibilities are customer facing, working directly with Ralph Lauren Accounts and Sales on order management and execution of all post market activities while providing business support to multiple parties through order analysis and reporting.
Essential Duties & Responsibilities
Responsibilities:
Financial
Responsible for order management of assigned Sales territory including entering, confirming and maintaining customer orders to ensure accuracy. Territory can include Department stores, Specialty stores, International accounts, and Intercompany accounts.
Validate Account's seasonal buy, as well as in-season reorders against order confirmations and clearly communicate and resolve discrepancies
Monitor Account's weekly order fulfillment to identify and communicate to Management all concerns that may impact order fulfillment and cause financial risk
Review and communicate to Sales and Accounts all issues impacting deliveries, including late receipts, product shortages, style updates, quality issues and transportation delays
Account Management
Build strong business relationships with accounts and buyers by partnering with Sales to understand account specific preferences and requirements
Develop a clear understanding of Brand and business process requirements specific to the division.
Maintain and update orders based on customer requests and direction from Sales. Ensure accuracy and understand financial impact of any changes
Support multiple markets/seasonal customer buys, ensuring order integrity in partnership with Sales and their account base
Identify when to involve Management in issues that require problem solving and decision making
Track and report deliveries through warehouse management system until invoiced
Analyze and review Account's PO status and provide updates to Sales and Accounts as needed
Travel to Corporate offices
Core Competencies
• Understand how to effectively prioritize assignments and tasks to meet goals
• Develop and build relationships with internal and external partners
• Ability to analyze issues and make effective decisions
• Professional written and verbal communication skills.
Time management and organizational skills, ability to multi-task and prioritize workload in a fast- paced and demanding environment
Experience, Skills & Knowledge
Knowledge/Skills/Abilities
Technical Skills
Demonstrate ability to learn and navigate in SAP order management system and PKMS warehouse management systems
SAP experience preferred
• Intermediate Excel skills including formatting, pivot tables, V-look ups and working with formulas
Analytical Skills:
Aptitude for numbers and data interpretation
Basic knowledge of retail math
Able to quickly learn business processes and systems
Ability to recognize inaccurate data or potential system errors and identify issues that require immediate attention
Leadership skills
Excellent Interpersonal and communication skills. Ability to effectively communicate with individuals at all levels of the organization
Ability to work effectively and collaborate in a team environment
Professional presentation skills
Ability to work independently, self-motivated, and possess a strong work ethic.
Experience Requirements:
Undergraduate degree - Liberal Arts, Business preferred
A minimum of two years of business-related experience or Retail experience preferred
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